80 Questions to Ask BEFORE Hiring Your Next Property Management Company
1. Will I have one specific property manager? Who will be my property manager?
You want to know who will be your specific property manager and know their name. I am all about accountability, and you want to know and meet with your property manager, not just the marketing director or whoever is in charge of new business.
2. Who is the head of the office?
You want to know the broker in case something goes wrong. Brokers have PMs who work under their license, so ultimately it is the head broker who runs the show.
3. How long have you been a property manager?
The length of time is important to know. That being said, a hungry newbie who wants to learn, in my experience, is often times better than the most advanced person, because they care.
4. How many units do you manage?
For me this is more so food for thought because large and small management companies both have their pros and cons. There are benefits to a large office and also to a small office; the key is to know which one you are getting and to make sure you are comfortable with the pros and cons.
5. What is the average length that clients stay with you?
You want a property manager who is in it for the long haul. While this might not be a truthful answer or able to be substantiated, it is still good to ask.