Some may ask, "Why is it important to help my residents to meet their needs?  Either I have properties their properties or not. They either follow the rules or get the hell out." That, unfortunately is the  thinking  leftover from old school property management.  You need to create a new school for investors who have only been at it for five years and for part time investors frustrated after owning properties for 5 years and want to explore more effective ways to handle their tenants.

Your success as a landlord is not just about property management but more about successfully applying good people management skills.  That's why you should propose a type of management that is proactive.  It means building winning relationships between you and your residents—while helping yourself reach your management goals.

Normal course of action in this business often reflects a "my way or the highway' attitude. If prospective residents aren't willing to go along with the rules, landlords move on to other options. Know that the newer generation of residents have grown up in an environment where businesses market their products by saying. "the customer is always right." That's why it is a bad idea to manage your properties in a overtly strict way. These two mindsets cannot work in harmony.

Seeing that Iearned the hard way so much in my early years, but then I started using the principles that have greatly added to my success and will most certainly add to yours. People can say that real estate investments are not for everybody.  But, many don't succeed because they simply develop the wrong kind of mindset that cannot work effectively with residents. It is easy to burn out, get frustrated. and give up. Don't!  It doesn't have to happen to you! When you get the right mindset you will soar as a property manager and landlord.